How do I track my order?
All orders will receive an email confirmation that includes your order number along with tracking info. Please check your spam folder if you do not see a message in your inbox. To request more information, please email us at firstname.lastname@example.org!
How do I make changes to an order I’ve already placed?
Orders are typically processed within 1-3 business days from checkout. If you've made a mistake, please email us right away at email@example.com to see how we can help you!
Do you offer international shipping?
At the moment we only ship to the US and Canada. However, we are working on opening up to other countries soon. Thank you for your patience!
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please keep your box and packaging materials as we do not reimburse additional expenses.
To be eligible for a return, your item must be in the same condition that you received it, unused. You’ll need your order number and the reason for returning the item.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right!
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products and sale items. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How do I clean my piece?
Proper glass hygiene is SO important in order to ensure smooth, clean hits and also longevity of your piece.
All you need to do is pour some alcohol (90%+) and course salt in your piece. Shake for a few minutes and rinse thoroughly with soap and hot water! For extra dirty pipes, try soaking overnight or use a glass cleaning solution that can be found at most headshops.
We recommend a daily cleaning for frequent users and for the occasional session, just clean before storing it. You should also swap your bong water out after every session to prevent the growth of mold and bacteria.
What happens if my bowl or downstem break?
Some replacement bowls are listed on our website. If you need a stem or have a style you don't see, email us at email@example.com. Please include your name or order number so I can pull up your order history and send the correct replacement!
Is vintage glass safe to smoke from?
These pieces are generally safe to use, but I always recommend swapping out your water frequently so that it’s fresh since that’s what’s filtering your hit! (This is standard for any waterpipe.)
I also do surface swab lead tests on the mouthpieces since that is what you’re coming into contact with. If it doesn't pass, I will not sell it!
What does wear and tear look like on these vintage pieces?
All items have been carefully inspected and imperfections (if any) will be shown in photographs. Each piece of vintage glassware or ceramic has been thoughtfully curated and hand drilled by me. Because they’re all unique, there may be slight imperfections that show their age and character- none of which should affect the functionality of your piece. If you have any questions or concerns, please email us.
Do you offer any custom work?
Unfortunately I do not have the availability for custom work (whether it's converting a piece you already own or having me find one for you)!
Do you sell wholesale?
At the moment I do not have the inventory or availability for wholesaling but I hope to be able to offer this in the future! If you're interested, please send your contact information to our email: firstname.lastname@example.org so we can keep you in the loop!
What size is my bowl?
All our bongs comes with a standard 14mm size bowl!